Contact & Locations Copy - Astera Credit Union

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Contact Us
- Phone
  
  (517) 323-3644
  
  Toll Free: 800-323-0048
  
  Call center hours
  
  Monday, Tuesday, Thursday, and Friday: 9am – 5:30pm
  Wednesday 10am – 5:30pm
  Saturday 9am – 1pm
- Send a Message
  
  We love hearing from our members! Fill out this convenient online form and an Astera representative will be in touch with you shortly. This form is provided through an encrypted and secure messaging system.
  
  Send a Message
- For lost or stolen card assistance, please call the following numbers:
  
  MasterCard Debit Card
  
  To report a lost or stolen debit card, contact Astera at 517-323-3644 or 1-800-323-0048
  
  After business hours call 1-888-241-2510
  
  Outside of the U.S. call 909-941-1398
  
  ATM Card
  
  To report a lost or stolen Astera Instant Issue ATM card, contact member services at 517-323-3644 or 1-800-323-0048
  
  Visa Credit Card
  
  To report a lost or stolen Visa Card, please contact:
  
  Card Member Service at 1-800-558-3424
  
  Outside of the U.S. 701-461-1556
  
  Astera Membership Card
  
  To report a lost or stolen Astera Membership card, contact member services at 517-323-3644 or 1-800-323-0048
- 111 S. Waverly Road
  Lansing, MI 48917
  
  Phone
  (517) 323-3644
  
  Toll Free
  800-323-0048
- 1-888-222-8868
- 517-323-0020
- (517) 323-4414

Locations & ATMs

Find a Branch or ATM

Near Me

Our
Branches

Our
ATMs

Shared
Branches

Shared
ATMs

Global Mastercard ATMs

Find a Mastercard ATM in 120 countries and get access to your cash.

Find a Mastercard ATM

Holidays

Our branches will be closed on the upcoming holiday:

Upcoming Holidays

How to earn your rewards

It’s so easy to qualify; you’re probably already doing it! To earn your rewards, simply do the following activities and transactions in your Kasasa Cash Back account each monthly qualification cycle:

Have at least 15 debit card purchases clear
Be enrolled in eStatement notices
Have at least 1 automatic direct deposit (ACH) or online bill payment clear
Be enrolled and log into online or mobile banking at least once

That’s it. If you don’t qualify, there’s still no monthly service fee and you still earn dividends at the base dividends rate. Plus, you get the opportunity to earn huge rewards the very next monthly qualification cycle! Check out our Kasasa Qualification Calendar to make sure you are on track!

How do you want to apply?

Apply Online

Login to online banking and click on the Services tab at the top to start.

Apply by Phone

Call us today at (800) 323-0048. We’ll help you through each step.

Apply in Person

Visit a branch to get personalized help in your application.

Not a member? No problem. Click here to open an account.